Book a Session
with Lydia
We are passionate about your Mental Health
Psychologist
Lydia Allen
Lydia’s approach is warm, genuine and down to earth, she understands the importance of the therapeutic relationship and is passionate about creating a safe and supportive space to encourage authenticity, vulnerability and growth within her clients.
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Lydia is a registered psychologist with experience working within correctional facilities, employment rehabilitation and the private practice setting. Lydia’s knowledge is further expanded by her experience working as an academic researcher and tutor at a university and also a complex mental health case manager within the community.
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Lydia uses a person-centred approach to provide evidence-based treatment modalities and tailor therapy goals to each individual client. She is experienced using Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Mindfulness and Motivational Interviewing to encourage positive emotional and behavioural changes for her clients. Lydia understands the importance of clients having a holistic approach to their treatment, therefore ensures treatment plans are individually tailored to each client to and considers the interconnectedness between mental, emotional and physical well-being.
Lydia has experience treating the following range of presentations:
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Complex Trauma & Post-Traumatic Stress Disorder
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Grief & Loss
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Anxiety & Panic Disorders
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Depression & Mood related disorders
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Obsessive Compulsive Disorders
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Emotional Regulation
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Workplace and Employment issues
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Parenting challenges
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Pregnancy & post-partum challenges
Please be aware before booking your appointment;​​
1. Appointment Reminders:
You will receive an SMS and email notification 3 days prior to your appointment. Please reply "YES" or "NO" to confirm your appointment.
2. Cancellation and Rescheduling:
A minimum of 48 hours' notice is required for any cancellations or rescheduling of appointments. You can notify us via SMS, email, or telephone.
3. Short-Notice Cancellations:
Cancellations made with less than 2 business days’ notice will incur a fee of 50% of the scheduled fee.
Please note, that Medicare does not provide rebates for canceled or missed appointments, so you will be responsible for the full cancellation fee.
4. Same-Day Cancellations and No-Shows:
If you cancel on the day of your appointment or do not attend, you will be charged 70% of the scheduled fee.
Please note, that Medicare does not provide rebates for canceled or missed appointments, so you will be responsible for the full cancellation fee.
5. Payment and Debt Collection:
Failure to pay the cancellation fee will result in an invoice with a 7-day due date.
If payment is not received by the due date, the invoice will be forwarded to debt collection services, which will attract additional administration fees.
Tele-Psych reserves the right to withhold further therapy sessions until all outstanding payments are received.​
6. Medicare Rebate:
Rebated Medicare sessions will have an out of pocket expense or gap fee. Please be aware that you must pay the full fee (including transaction fee) from your nominated debit/credit card before we can process your Medicare rebate of (General Psychologist) $96.65 or $141.85 (Clinical Psychologist). Additionally, the client must attend their therapy session to claim the medicare rebate.
7. Video Consultations:
Tele-Psych uses COVIU for all online consultations. To avoid delays please attempt to join your appointment at least 5 minutes before your appointment time. We recommend you perform a pre-test call to test your device. This will ensure that your video, audio and connection is working correctly. You can complete a pre-call by clicking on this link: https://tools.coviu.com/precall/.
8. Halaxy:
We use Halaxy for all of our bookings, financial transactions, and Medicare rebates processing.
To book a session with Lydia call 1300 820 031